Around 53 million smart meters will be installed by energy suppliers in UK homes and small businesses by the end of 2020 and their introduction is set to change the way people manage their energy consumption.
Smart meters show consumers the amount of energy they are using in almost real time and how much it is costing. Energy bills will be more accurate with no need for estimated readings as smart meters communicate directly with suppliers. Switching supplier will also become easier and carbon emission levels are expected to be lower. For more information, take a look at Smart Energy GB.
The roll-out programme to install smart meters is being led by the energy suppliers, but as the electricity network operator for the North East, Yorkshire and northern Lincolnshire, our business will also benefit from smart meter technology.
Smart meters will provide us with an opportunity to enhance our customer service, in particular during power cuts and we will also be able to manage the power network more efficiently.
The preparatory work we are carrying out ahead of the acceleration of the installation programme in 2016 is well under way, and includes staff training and the development of IT systems and processes. We are also working closely with suppliers to ensure the roll-out is carried out as efficiently as possible.