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Northern Powergrid

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Northern Powergrid

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Have you checked our Help & Advice directory, it may just have the answers that you're looking for.

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Annual Stakeholder Report…

How we have performed through the first year of our business plan and how we've performed against our main commitments.

How are we performing?

Providing all stakeholders with the opportunity to feedback on our performance and how we look after the environment, and other key priorities.

Keeping your power on ...

We're dedicated to keeping your power on all day every day.

Team Powergrid: Proud to live and work in your community and striving for 10 out of 10 customer service every day for you.

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HELP & INFORMATION

My power is off

Power cut

If you have no power, use our live power cut map for updates on when we will have your power supply back on.

Power cuts map

What should I do in a power cut?

I’d like more support

View power cut map

90% +

of customers have their power restored within 3 hours

Get connected

Connections

Building a house or extending your current one? Want to move the existing supply to your property?

What type of connection do I need?

I'd like a guide price and timescale

I'd like to apply for a connection

Find out more

Who is my electricity supplier?

Find out who supplies the electricity to your property and get your Meter Point Administration Number (MPAN).

  • You should only use this service if you are, or if you are to be, the owner or occupier of the property concerned and you are supplied with, or require to be supplied with, electricity at that property i.e you are the bill payer

Striving for #10outof10

Team Powergrid are the people behind Northern Powergrid. We live and work in your communities and we are proud to play an essential role in keeping your power on. We understand the inconvenience being without power can cause, therefore we always strive to:

1

Keep our promises to you.

2

Help you understand.

3

Keep you informed.

4

Provide you with a personal service.

What's Happening...

What's Happening...

How we're improving our connections service

New national phone line for power cuts
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My power is off

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